Process & Communication

Remote Viewing Sessions

A “Remote Viewing” session is our approach to a meeting. We called it this because our intent is not only to get up to speed on tasks and goals, but to allow time to “see” each other and get to connect beyond the transactional aspects of deliveries and feedback.

Session Details

Is it an obligation to show up? No. You can opt out and request them only when needed.

How long are they? ~30-60 Minutes, but really, depending on your time

What should I prepare?

What have you been up to
Awareness and/or notes and feedback regarding latest work done.

Can multiple team members join? Absolutely

Are they recorded? Usually not. Unless you ask or we believe its useful (always with your permission first)

Messaging Platforms

What messaging platforms do you support? Any platform you use.

Slack
Telegram
Whatsapp
E-mail

How quickly do you respond?

During working hours, an average of ~5 Minutes.
On async hours, the time ranges from minutes to hours, depending on our timezones.

Time Zones and Working Hours

Our current working hours are 9:00-18:00 PST. As time goes by and our experience global collaborations give us the necessary feedback, we might adapt these times. Getting in sync for deliveries, feedback, calls and remote viewing sessions is key to us, so we will take note.

Are working hours flexible?

We can extend our schedule by 60min before opening or 60min after closing.
If you are subscribed to the Reactor energy tier, our schedule can extend for up to 2-hours

Can async-only collaboration work?

The “Reactor” energy tier supports async collaboration.
We believe so, as long as communication is clear and steady.

Your suggestions are most welcome.

Checkpoint Cadence

Default is Tuesday/Friday - can I change this? It can be changed to:

Monday/Thursday
Wednesday/Saturday

What if I miss providing feedback on time? We will work on the next most-important task for the next checkpoint. Once your feedback is provided, we will consider whether it can be included in the next checkpoint or if it needs to be added as a new task.

Can I skip a checkpoint? You can skip a checkpoint, however, the monthly cost remains the same

Emergency Support

What if I need urgent support outside working hours? The “Reactor” Energy tier supports emergencies

Is there an emergency contact? Yes.

What’s considered “urgent”? A deadline must be met (crunch time) or an unexpected event with critical consequences arise.

The “Generator” tier DOES NOT support emergencies, however, if helping is within our possibilities and reach, we will do so.

Progress Tracking

How do you track progress?

Do you use project management tools?

We are using Trello as our default for project management.
If you have a tool or system of preference that you’d like us to use instead, we are game.

How do I know what’s in progress? We keep this information visually accessible in our Trello board, and we also include a summary in every checkpoint report doc.

Collaboration Best Practices

Communication Guidelines

Be direct and honest: Creative collaboration thrives on clear feedback
Provide timely responses: Same-day feedback during checkpoint days is encouraged
Be specific: Clear direction helps us deliver exactly what you need
Trust the process: Some creative work needs time to develop properly

Feedback Process

Review checkpoint deliverables carefully
Provide consolidated feedback rather than piecemeal changes
Distinguish between minor tweaks (colors, text) and major changes (concept shifts)
Communicate urgency clearly if deadlines are approaching

Project Management

Prioritize tasks: Help us understand what’s most important
Plan ahead: Having a backlog of ideas prevents downtime
Stay aligned: Regular check-ins ensure we’re moving in the right direction
Be flexible: Creative work often requires iteration and adaptation